Frequently Asked Questions

💗 When will my order be shipped?

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you'll receive a confirmation email with tracking details.

📦 How long does delivery take?

Delivery times vary depending on your location. Estimated shipping times will be displayed at checkout.

🌍 Do you offer international shipping?

We're working on expanding our shipping options. Please check our checkout page for the most up-to-date list of countries we currently ship to.

🔄 What is your return policy?

We accept returns on eligible items within a specified period after delivery. Items must be unworn, unwashed, and returned in their original condition with tags attached. Please refer to our Returns Policy for full details.

💌 Can I change or cancel my order?

We aim to process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible after placing your order and we'll do our best to help.

🎀 Will sold-out items be restocked?

Some of our best-selling items may be restocked, while others may be limited edition. Follow us on Instagram and subscribe to our emails to stay updated on restocks and new arrivals.

💳 What payment methods do you accept?

We accept major debit and credit cards, along with other secure payment methods available at checkout.

📧 How can I contact SZNL?

If you have any questions, we'd love to hear from you. Contact us via email or through our social media channels, and we'll get back to you as soon as possible.

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Still have a question? 💗
We're always happy to help. Reach out to us and a member of the SZNL team will get back to you as soon as possible. ✨

Email: pnkclothing@outlook.com